We partner with delivery partners for fast and secure shipping. Where we can, we use Royal Mail to ship our products, as we like the fact that Royal Mail is out and about delivering on foot every day, reducing extra courier journeys on our roads. For larger deliveries we use parcel couriers.
Our standard shipping is 3-5 working days, and we also offer express shipping (1-2 working days) - select your preferred option at checkout.
Returns & Exchanges
We hope you enjoy your London Bathers products. If for any reason you’re not completely happy, please get in touch at firstname.lastname@example.org or call us on 07584 140 315 and we will sort it out.
For resale and hygiene reasons we’re unable to accept returns on self care products, including our bar soaps, soaking salts, liquid soaps and hand lotion. We can accept returns on our accessories - including towels, brackets, soap dishes and bottles. Any accessories returned to us in an unsalable condition may be refunded at a reduced value. Customers are liable for the cost of return postage. Please send proof of purchase and keep a proof of postage for your returned package.
We aim to process returns within 5 working days, using the original payment method, however this may be longer at busy times.